Capital Area Program Administration
 
CBHNP Capital Area
PO Box 6600
Harrisburg, PA 17112
Phone: 717-671-6500
Toll-free: 1-888-722-8646
Administration fax: 717-671-6521
Claims/Provider Relations fax: 717-671-6522
Care Management: 1-888-296-4002
Member Services fax: 717-671-6565
 
 
Administrative Staff Contacts
 
Richard S. Edley, Ph.D.
President and Chief Executive Officer
redley@cbhnp.org
 
Robert Bickford, MBA
Chief Financial Officer
rbickford@cbhnp.org
 
Scott Daubert, Ph.D.
Chief Operating Officer
 
Anthony D. House
Manager of Consumer and Family Affairs
ahouse@cbhnp.org
 
Laurie Cross
Director of Quality Improvement
lcross@cbhnp.org
 
Jan Baty
Director of Claims
jbaty@cbhnp.org
 
Lori Nolt
Director of Management & Information Systems
lnolt@cbhnp.org
 
Sheryl Swanson, MBA
Vice President of Provider Network Operations
sswanson@cbhnp.org
 
Joellyn S. Norrie, LCSW
Vice President of Clinical Operations
jnorrie@cbhnp.org
 
Susan Dudek
Executive Assistant
sdudek@cbhnp.org
 

Capital Area Snapshot

  • HealthChoices Members - 95,519
  • Provider Network - 275 practiotioners and Provider organizations with over 400 service sites
  • Employees - Over 100 FTE’s, including clinical care management staff who are all licensed, masters level behavioral health professionals
  • Call Volume - Approximately 10,000 calls a month to Member Services
  • Claims - 36,000 claims received/month; 97% paid within 30 days
 
HealthChoices Members by County
(November 2004)
 
County Members Enrolled 
Cumberland 10,540
Dauphin 28,428

Lancaster

 14,228 
Lebanon 11,475
Perry 3,848
Total 95,519