Search  
Providers Members Sitemap Home

Choice

The HealthChoices program is all about consumer choice. CBHNP takes care of your behavioral health services. As a Member of CBHNP you are entitled to know about and enjoy choice.

There can be many providers in your area to use for the services you receive. You can call CBHNP Member Services for your county or area to learn more about working with the provider that you like and want to use for your services.

What Choices do I have?

  • You can choose who your provider will be that gives you your services
  • For each level of care there are providers available to choose from
  • Providers will also talk with you about choices you have
  • You can choose providers that are close to you. This might be important if you currently travel to a provider and you want someone who is closer
  • You can choose providers that offer the care you need. One provider might meet your needs better than another provider, so you can work the provider that you like best
  • You can select providers who can relate to you and that you are comfortable talking to
  • You can select providers who speak your language or provide needed interpretation for you
  • It is important that you are comfortable with the provider who is helping you. If you are not happy with a provider you can choose another provider. To do this, call CBHNP and we will talk to you about choices.
Still have questions about Choice?
 
Call CBHNP if you have questions about your right to enjoy choice. CBHNP will help you understand what provider choices you have and how we can help you work with that provider. CBHNP will remind you of your right to choice through newsletters, by talking to you on the phone when you call, and in other ways. Also, providers will often talk to you about choices and can help you decide. Remember, you can call CBHNP using the toll-free number for your county or area listed below or your provider and talk about what choices you have. We want to help you get services that you feel good about.
 
Capital Area (Cumberland, Dauphin, Lancaster, Lebanon, and Perry Counties) Contact a Member Services Representative toll-free at:
  • 1-888-722-8646
  • 1-800-654-5984 TTY or 711 PA Relay
NorthCentral Region (Bedford, Blair, Clinton, Franklin, Fulton, Lycoming, and Somerset Counties) Contact a Member Services Representative for your county toll-free at:
  • 1-866-773-7891 – Bedford or Somerset Counties
  • 1-866-773-7892 – Blair County
  • 1-866-773-7917 – Franklin and Fulton Counties
  • 1-866-773-7991 – Lycoming and Clinton Counties
  • 1-800-654-5984 TTY or 711 PA Relay