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Community Relations
 
Do you need help understanding how things work? Do you have questions about CBHNP or behavioral HealthChoices? Do you need advocacy assistance? Would you like a speaker to come share with your group or organization?
 
Capital Area (Cumberland, Dauphin, Lancaster, Lebanon, and Perry Counties)
CBHNP has a Manager of Consumer and Family Affairs. You may contact him at:
NorthCentral Region (Bedford, Blair, Clinton, Franklin, Fulton, Lycoming, and Somerset Counties)
In the NorthCentral Region, CBHNP has Consumer/Family Affairs Specialists. Contact list for your county:
Education
 
The Manager of Consumer and Family Affairs and the Consumer/Family Affairs Specialist role at CBHNP is to help Members and their families navigate the behavioral HealthChoices Program. Advocates are available to provide information and education about how things work at CBHNP and in the HealthChoices system. They are also available to share with community groups and are willing to make accommodations to meet the needs of groups.
 
Advocacy
 
The Manager of Consumer and Family Affairs and the Consumer/Family Affairs Specialist are also available to assist Members and families with advocacy issues or needs that may arise.
 
Consumer and Family involvement
 
CBHNP wants you to know that there are ways for you to voice your thoughts, concerns and help influence how CBHNP conducts business and relates to Members and families:
  • Join CBHNP committees! Committee Members can help make decisions and give feedback about the HealthChoices program and CBHNP. Committee Members are reimbursed for the time they spend working on committees and for transportation costs to get to meetings. Orientation and about the committee are available.
  • Call or write CBHNP and provide your thoughts, comments and concerns.
  • Invite a speaker from CBHNP to come to your group or committee that you represent. Educational or informationalquestion and answer sessions can be arranged.

CBHNP is committed to quality Consumer and family involvement. If you are interested in learning more about how you can get involved, contact CBHNP for more information.

CBHNP Committees
 
CBHNP values Consumer and family involvement and feels that without this sort of involvement, we will not be able to provide the quality services we want to provide. There are various committees that work to improve the way CBHNP does things. Below are brief descriptions of these committees.
  • Level II Grievance Committee (L2GC)
    Attends Level II grievances filed by CBHNP Members when services are denied or changed. Listens to grievances and participates with other committee Members in rendering a decision to uphold the grievance or overturn the decision. Participants are contacted for hearings as they are needed.
  • Quality Improvement Committee (QIC)
    Addresses quality issues within CBHNP. This group oversees the Quality Improvement Work Plan. They are involved in the development, implementation, and evaluation of the quality improvement program.
  • Special Work Groups
    These groups are called upon to do a particular task. The tasks vary. They meet as needed.
  • Stakeholder Steering Committee (SSC)
    This group provides vital feedback to CBHNP regarding HealthChoices and how this program and CBHNP are doing. A voice from the community to CBHNP and a voice to the community from CBHNP. The Stakeholder Steering Committee seeks to help CBHNP improve services to Members. The SSC also provides information to the community about HealthChoices and CBHNP. The SSC meets at least quarterly and sometimes more frquently for special meetings.
  • Utilization Management Committee (UMC)
    Reviews service usage data, medical records, complaints and denials, consumer satisfaction surveys, policies and procedures, and sentinel events in an effort to effectively monitor the services provided through CBHNP. Participants are given the opportunity to obtain a true knowledge of the nature of operations, problems encountered, and their solutions. Provides needed information to the QIC.
 
Please contact CBHNP with your questions using the toll-free numbers for your area or county listed at the top of the page or write to us at:
 
CBHNP
(Attention: Manager of Consumer and Family Affairs)
PO Box 6600
Harrisburg, PA 17112