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Network Operations Contacts

Provider Relations
Each provider relations representative is listed by the area or county they support, their titles, and the services they can help you with. Use the specific email address to contact the person that can help you.

CBHNP Contact Information

The mailing address, telephone numbers, and fax numbers listed below are for all HealthChoices providers.
   
CBHNP
POBox6600
Harrisburg , PA 17112

Phone: 717-671-6500 or 1-888-700-7370
Fax: 717-671-6522 or 1-888-296-4002
   
Sheryl Swanson, MBA
Vice President of Provider Network Operations
sswanson@cbhnp.org
 
Don Stiffler, MS
Provider Relations Manager
dstiffler@cbhnp.org

Capital Area Staff
Dauphin, Cumberland, Perry, Lancaster and Lebanon Counties

Note:  Medicare provider issues should contact Rick Madey ( rmadey@cbhnp.org)

Kelly Lauer
PR rep II—lead on training and other identified issues
HC Capital LOC assignments only
- MH OP
  • Includes Riverside Pilot Program
-MMHT
-Telepsychiatry
klauer@cbhnp.org
Amy Reeder
HC Capital LOC assignments only
-Family based Mental Health (FBMH)
-All (statewide) Residential Treatment Facilities
-CRR-HH
-Peer Support Services
-MH Partial Hospital Programs
  • Capital Area Partial Program
areeder@cbhnp.org

Lindsey Hoover
Capital LOC assignments only:
-Summer Therapeutic Activities Program (STAP)
-MDTFC
-Evaluators
-Targeted Case Management
  • ICM
  • RC
  • Blended
-BHRS (Wrap-around)
  • Intensive Day Treatment (IDT)
  • Multi-Systemic Therapy (MST)
  • Therapeutic Activities Group (TAG)
  • After-school Programs (ASP)
  • Stepping Stones
  • Vista
  • DBI
  • BHRS Exception services
lhoover@cbhnp.org

Keven Cable
-All (statewide) Substance Abuse Residential services
-All (statewide) MH In-patient programs, including Extended Acute Care (EAC)----except Somerset Hospital, Conemaugh Hospital, Divine Hospital, The Meadows
-HC Capital LOC assignments only:
  • All SA LOC (including OP)
  • CRISIS
  • Smoking Cessation
-Reinvestment Services
-Community Treatment Team
-All OON’s (as assigned by Rick Madey in Contracting)
-Assistance with Gateway Medicare Assured contracts

 
Lisa McCoy
-Provider Relations Assistant
  • Medicare Providers (Authorization Issues)
NorthCentral Region Staff
Bedford , Blair, Clinton , Franklin , Fulton , Lycoming, and Somerset Counties
   
Mike Monoski
- All HC LOC’s for Providers in Lycoming/Clinton (EXCEPT RTF and SA Residential)

- Divine Hospital and The Meadows 
mmonoski@cbhnp.org
  
Michele Countryman
-All HC LOC for Bedford/Somerset/ Blair EXCEPT (MH IP, RTF and SA Residential)

-Somerset and Conemaugh MH IP Hospitals
mcountryman@cbhnp.org

Janina Kloster
- All HC LOC for Franklin/Fulton EXCEPT MH IP (and SA Residential)
jkloster@cbhnp.org