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Services & Operations

Employee Assistance Programs (EAPs)
 
People have always been the greatest asset to any company and gaining top performance from staff ultimately translates into increased revenue and growth. Research shows that when personal issues arise, productivity declines.
 
 
CBHNP Offers Solutions
 
CBHNP, in partnership with the Penn Foundation, has been offering EAP services specially designed to meet the unique needs of Pennsylvania Employers since 1995. By providing over 80 counseling locations throughout the state and a full array of services conveniently located for employees, CBHNP has emerged as a behavioral health leader. In partnership with the Penn Foundation, CBHNP understands the challenges facing employers and employees throughout the state and offers programs that will assist companies to:
  • Increase Productivity
  • Decrease Absenteeism
  • Decrease Employee Turnover
  • Increase Job Satisfaction
  • Improve Benefits Package
  • Reduce Insurance Usage
All of this is accomplished, while helping employees find work/life balances that will improve the quality of their lives and the lives of their families.
 
 
Balancing Work/Life Challenges
 
Juggling the demands of work and family every day can be a challenge for any employee. Stress at home or on the job can reduce an employee’s productivity, and has been shown to increase absenteeism and illness. An EAP can help employees achieve some balance, by providing counseling and referral services in a timely and confidential manner. In many instances, early involvement with an EAP may reduce expensive intervention for Mental Illness, or Substance Abuse, and help an individual cope with other conflicts before they get out of control. Our EAP provides confidential, professional counseling, education, and referral services for Members and their families that help with a variety of work/life problems, such as:
  • Stress
  • Depression
  • Parenting Problems
  • Marital and Relationship Problems
  • Alcohol or Other Drug Problems
  • Job Burnout
  • Work Related Problems
  • Financial or Legal Concerns
  • Anxiety
  • Eating Disorder
  • Grief and Personal Loss
  • Other Life Stresses
Sensitive and Employee Oriented Approach
 
Sometimes the EAP process is regarded by employees as a step in the company’s disciplinary process, which restricts the voluntary utilization of a very important benefit. But at CBHNP we believe the success of any program can be measured in the use of the services that are offered. Our philosophy and experience has shown that an organization gains the most value from their EAP when employees feel comfortable using the counseling and referral services that are available. With an EAP staff that consists of individuals with extensive experience in providing care, and that has a professional orientation towards solving problems, we are confident that the services we offer are sensitive to the needs of the employee.
 
Confidentiality is extremely important. The employee must be assured that his or her visit is entirely private. No information discussed on the telephone or in person will be shared with the employer or other individuals except with the employee’s express permission.
 
There will be situations when an individual’s problem impacts on his or her ability to perform a specific job. When the EAP is requested to intervene, CBHNP’s actions will be sensitive and employee-oriented, and every effort will be made to affect a safe, productive return to work.
 
 
Access is Key
 
Problems at home and in the work place are not restricted to normal business hours, and many situations just can’t wait. CBHNPs Member agencies have telephone hotlines available 24 hours a day, seven days a week. Professional staff is employed around the clock to take calls, assess problems, and make timely decisions for referrals. If emergency intervention is necessary, we have the resources to assist an individual quickly and effectively.
 
CBHNP offers a statewide network that permits employees and their family’s personal visits in a geographically convenient location. CBHNP believes that access can also be improved by keeping it simple. Employees do not have to face a mountain of paperwork, or incur additional expenses when they call or come in for a visit.
 
 
CBHNPs EAP Services
 
CBHNP offers a full spectrum of EAP services to clients to enhance their benefits package. We tailor an EAP to meet the specific requirements of an organization. We refer to service providers that are locally based, and preferred by employees and their families. We listen to the needs of an organization, and design a benefit model that is responsive and effective, and conforms to company specific policies and compliance issues.
 
Core Behavioral Health Services
  • Marriage and Family Counseling
  • Drug and Alcohol Assessment and Counseling
  • Mental Health Assessment and Counseling
  • Stress Reduction
  • Crisis and Post Trauma Assessment and Counseling
Additional Services for Employees
  • Smoking Cessation
  • Wellness 
  • Financial Problem Solving 
  • Legal Referral and Assistance
Training and Workshops
  • Supervisory Orientation
  • Employee Orientation
  • Stress Reduction
  • American with Disabilities Act
  • Parenting 
  • Violence in the Workplace
  • Other topics by agreement
Management Services
  • Back to Work Certification
  • Identifying and Handling Problem Employees
  • Policy Development
 
Ancillary Services
 
Ancillary services increase the effectiveness of an EAP through educational workshops and staff trainings. Education and training have been the hallmark of CBHNPs since its inception. Within our staff, consultants, and Member agencies, we have an exceptional capacity to provide:
  • Supervisory Trainings – on effective staff problem solving, management techniques, and other related areas
  • Workshops – on wellness, prevention, and other topics that help to reduce the sources of stress on the job and in the family
  • EAP Policy Development – for company specific policies and procedures and language for employee handbooks
  • Information and Materials – on a wide range of topics
 
CBHNP Partners with Organizations
 
We believe that a strong outreach campaign is vital to the success of an EAP and CBHNP partners with a company to educate and continually remind employees of the existence of the program and how to access it. Several mediums are used to accomplish this goal including:
  • Training Programs – for employees and management
  • Posters – detailing the EAP within the worksite 
  • Payroll Stuffers – to inform all employees of EAP benefits and how to access services
  • Newsletter Articles – customized to company specific information
  • On-Site Orientation – for all employees
  • Brochures – customized to company specific benefits package

CBHNP is convinced that the success of an EAP depends on corporate embracement of the program on all managerial levels and the degree to which the employees are made aware of the services and how to access help. To this end, CBHNP partners with organizations to ensure total success of the EPA that not only increases production, but also improves employee lives.

For more information on our EAPs, please call CBHNP at (717) 545-9741.

 
 
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