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How to Get Help This section will help you understand how to get behavioral health services for you or a family member using the CBHNP coverage. It will answer questions you may have and guide you to staff and agencies that can help you further.
To get answers to the following questions, just click on the links below or scroll down the page.
If you are enrolled in HealthChoices you are entitled to behavioral health services. There are four ways you can get these services:
Please contact a Member Services Representative for your area or county if you have questions or if you have difficulty getting the services you feel you need: Capital Area (Cumberland, Dauphin, Lancaster, Lebanon, and Perry Counties) Contact a Member Services Representative toll-free at:
NorthCentral Region (Bedford, Blair, Clinton, Franklin, Fulton, Lycoming, and Somerset Counties) Contact a Member Services Representative for your county toll-free at:
How will services be provided? Consumers will be able to receive behavioral health services through CBHNP. Each HealthChoices Member is assigned to a behavioral health plan based on the county they live in. Community Behavioral HealthCare Network of Pennsylvania (CBHNP) is the organization that manages behavioral health services for residents of the Capital Area (Cumberland, Dauphin, Lancaster, Lebanon, and Perry Counties and the NorthCentral Region (Bedford, Blair, Clinton, Franklin, Fulton, Lycoming, and Somerset Counties). CBHNP will provide access to quality behavioral health care, appropriate mental health, and drug and alcohol services. Who will provide services to consumers? To provide health care services to HealthChoices enrollees, CBHNP has established a Provider Network. A network is composed of health care professionals and facilities which provide the services included in the benefit package. (The benefit packages for eligible MA consumers are based on category of assistance, age, and for some consumers, the existence of Medicare coverage.) CBHNPs Member Services staff is available 24 hours a day, 7 days a week, 365 days a year. Member Services specialists will explain services and help Members get behavioral health services. When do I become a Member of CBHNP? You usually become a Member of CBHNP shortly after your physical health plan becomes effective. This happens even if you never use behavioral health services. Until your HealthChoices membership becomes effective, you are covered by the Medical Assistance (ACCESS) fee-for-service program. You can call CBHNP toll-free to find out if your membership has begun. We'll tell you what you need to do if you need help in the meantime. If you need help finding mental health or drug and alcohol services, call CBHNPs Member Services department toll-free using the numbers for your area or county listed above. These phones are answered 24 hours a day, 7 days a week! What happens when I call CBHNP? You will talk to one of our Member Services specialists. They will ask you questions to find out what kind of services you need. They can help you make appointments, give you a list of providers for services you need, and help you solve problems you may have with the services you're getting. Member Services staff can also help you file a grievance or complaint. How do I get help when I am unhappy with my care? If you are unhappy with your care, there are things you can do about it. Visit the section of this web site titled:
Complaints and Grievances.
If you need help or have questions about complaints and grievances, you may call CBHNPs toll-free telephone number for your area or county listed above. If you would like to have advocacy assistance, ask your Member Services Representative to speak to a Consumer/Family Affairs Specialist for your county or area. Help is available. There is no charge for this help! You can also call the Pennsylvania Health Law Project at 1-800-274-3258. You can contact your local legal aid office for help or to have questions answered about complaints and grievances.
*Note: All numbers listed that begin with 1-800, 1-866, 1-888, and 1-877 are toll-free!
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