|
|
|
|
State of the Art Infrastructure
CBHNP offers the full service capacities of a national
company without their enhanced administrative costs. CBHNP ensures our
competitiveness by adopting technical innovations that greatly enhance our
ability to work effectively and efficiently, while keeping us directly in touch
with our clients and their Members by having in place state of the art systems
and technology.
CBHNP has a sophisticated, reliable automated telephone
system that supports and tracks access and responsiveness.
All calls received by CBHNP go through an automated call distribution
and reporting system that documents the total number of calls, the average
number of rings to answer, call abandonment rate, and other factors.
CBHNP has a secure computer network with remote connectivity,
and state of the art integrated behavioral health MIS software that is
customized to meet the most strenuous communication and reporting requirements.
Our
eCura
รค
system combines eligibility and membership, client information, provider
networking, and claims into a comprehensive application that assists in all
aspect of managed care. All segments of the system are modules operating within
a single application and the functionality of all modules is accessible online
at all time. The core modules include:
Membership Module: Designed to capture key personal data for
each Member including Member information required for specific contracts.
-
Clinical Module: Captures information on every clinical
contact and treatment referral and tracks overall treatment progress by level
of care, provider seen, and type of service delivered for each Member.
-
Relationship Manager Module: Captures information about each
entity with which CBHNP have a contractual or professional relationship
including providers (individuals, groups and facilities), contractors,
licensing agencies, government agencies, and parent companies.
-
Claims Module: Designed to process claims manually or
electronically, is HIPAA compliant, and can process claims by the batch or
individually. Claims are organized by calendar day and service authorizations
per day eliminating many of the causes of common duplication.
Document Handling, Storage, and Retrieval
CBHNP has adopted CabinetMG technology to efficiently scan,
digitize, catalogue, and store documents electronically.
|
|
|
|
|
