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Welcome to ISO
Intermediary Service Organization
CBHNP is the Intermediary Service Organization (ISO)
for Lancaster and Lebanon Counties. As the Vendor Fiscal/Employment Agent for these counties,
CBHNP serves over 500 families and individuals as the payment agent for Mental Retardation services.
In the spirit of Self Determination, services support an individual’s decision on how to live their lives, what supports they need to succeed, and managing their budgets. As the ISO, CBHNP provides fiscal management for these services including:
In the spirit of Self Determination, services support an individual’s decision on how to live their lives, what supports they need to succeed, and managing their budgets. As the ISO, CBHNP provides fiscal management for these services including:
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Assuming Payroll Functions
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Managing Taxes and Insurances for the Employer
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Assisting with Completion of Required Forms
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Processing Criminal Background and ChildLine Checks
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Training Families and Employees about ISO Structure
CBHNP also works with the counties to help manage the individual budget plans.
This monitoring includes matching invoicing (dollar amounts and units of services)
to the budgets throughout the program year. Monthly statements are provided to
help all parties monitor the funding status of each individualized plan of care.
Program Highlights and Accomplishments
Highlights and accomplishments of the program include:
- MR Program Specialist on staff to provide support for the families and counties
- High Claims and Payroll Processing: Processed over $1.16 million in claims and payroll in program year July 1, 2006 – June 30, 2007
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Achieved high survey results from vendors and county employees
- 95% satisfaction rate on the overall services that CBHNP provides as an ISO
- 95% of individuals and families report payment is received within two weeks
- Over 95% of individual and families understand general principles of ISO program
- 100% of county staff are satisfied that problems/issues are resolved satisfactorily
Contact Information
To contact a CBHNP Member Services Representative of the ISO program call:
- 717-671-6558 or
- 1-888-229-2224 (toll-free)
For Non-ISO related questions, please call the toll-free Member Services number
- 1-888-722-8646
