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Member Satisfaction Surveys
Community Behavioral HealthCare Network of Pennsylvania
Capital Area
The Member Survey tool is the Experience of Care and Health Outcomes Survey (ECHOTM), Managed Behavioral Health Organization version 3.0H, standard items plus additional supplemental items. Both English and Spanish-language versions are made available to Members. The survey tool focuses on satisfaction with the providers who deliver services as well as how well CBHNP provides its services. Adult and child/adolescent results are analyzed separately.
CBHNP Satisfaction Surveys
Individual reports of full surveys can be requested from the CBHNP Quality Improvement Department by contacting:
Laurie Cross
Director of Quality Improvement CBHNP PO Box 6600 Harrisburg, PA 17112 717-671-6500 lcross@cbhnp.org Consumer/Family Satisfaction Team Surveys Results of Consumer / Family Satisfaction Team Surveys
conducted with CBHNP HealthChoices Members are available on the Capital Area
Behavioral Health Collaborative website:
http://www.cabhc.org/news/news.asp?topic=consurveys
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