To understand how well we meet the needs of both our Members and our providers, a CBHNP survey is completed to measure how happy you are with our services. By clicking on one of the items below, you will see information about these surveys. The information will tell you what we did well and how we are making improvements.
CBHNP conducts surveys annually to determine how well CBHNP is meeting the needs of Members and Providers. The survey process and reports were completed by Polk-Lepson Research Group, Inc. Individual reports of full surveys can be requested from the CBHNP Quality Improvement Department.
Provider Satisfaction Surveys
The Provider Survey is the CHCS (Center for Health Care Strategies) Clinical and Administrative Provider Satisfaction Survey – 38 items for clinical staff; 15 items for administrative staff. The areas investigated in the survey are:
Member Satisfaction Surveys
The Member Survey tool is the Experience of Care and Health Outcomes Survey (ECHOTM), Managed Behavioral Health Organization version 3.0H, standard items plus additional supplemental items. Both English and Spanish-language versions are made available to Members. The survey tool focuses on satisfaction with the providers who deliver services as well as how well CBHNP provides its services. Adult and child/adolescent results are analyzed separately.
Member satisfaction topics investigated in the study include:
Ability to receive counseling or treatment as wanted
Counseling or treatment experiences
Experiences with company handling benefits for counseling or treatment
Reasons for counseling or treatment
Background information for client
Analysis is broken down into major categories such as:
Counseling and Treatment
Reasons for Counseling
Profile of Respondents
Consumer / Family Satisfaction Team Surveys
Results of Consumer/Family Satisfaction Team Surveys conducted with CBHNP HealthChoices Members are available on the Capital Area Behavioral Health Collaborative website: