With our local presence in Pennsylvania, CBHNP has special knowledge of the business climate, Consumers, and rules and regulations specific to the region. CBHNP has developed cooperative strategies with providers to accommodate local trends and patterns of care delivery, and understand and are in compliance with all regulatory requirements and standards. We also understand the need to refine and tailor our products to any region and have begun expanding our presence outside of Pennsylvania. We support these initiatives through joint marketing, network development and provider relations, and community relations activities.

CBHNP is committed to providing Members with the highest quality care, at the most appropriate level, and at a site that is conveniently located. Providing the right treatment at the right time is the most cost-effective approach, and results in consistent satisfaction. Because providers constitute the governing body of CBHNP, they provide significant consultation on innovations in mental health and substance abuse treatment, and cost-effective, community based care. These cost savings, along with CBHNPs lean corporate structure, allows the reinvestment of dollars back into the local service community to improve care for our Members.

CBHNP assesses Member satisfaction in an ongoing manner through the use of standardized questionnaires to assess access, appropriateness and effectiveness of services. In addition, the questionnaire assesses Consumer perception of clinical outcomes associated with services received. We are proud of the consistent high Member satisfaction that has been displayed in both commercial and public programs that we manage.

CBHNP is committed to the concept that strong representation from Consumers of behavioral health services, persons in recovery, and family members all have a strong investment in treatment outcome, and are therefore a valuable resource in service and development. CBHNP has a strong representation from such stakeholders on our Stakeholder Advisory and Quality Improvement Committees, and the continual monitoring of treatment effectiveness through satisfaction and outcome surveys.

CBHNP tailors products to the needs of our clients. We expand levels of care beyond those included in a commercial health plan, and offer programs designed for specific population, such as dual diagnosis (substance abuse and mental health) and children and adults with serious mental illness. We also offer the option to package behavioral health services with Employee Assistance Programs. Packages can consist from basic services such as employee counseling, educational workshops, and supervisory training to a full scale program with Wellness and Life/Work Programs.

To learn more about the operations and services that we offer, visit the links listed below.