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How to Use CBHNP
Click on the questions to see the answers or scroll down.
If you are enrolled in HealthChoices you are entitled to behavioral health services. There are four ways you can get these services:
Please contact us right away if you have questions or if you have difficulty getting the services you feel you need at 1-888-722-8646. How will services be provided? Consumers will be able to receive behavioral health services through CBHNP. Each HealthChoices Member is assigned to a behavioral health plan based on the county they live in. Community Behavioral HealthCare Network of Pennsylvania (CBHNP) is the organization that manages behavioral health services for residents of Cumberland, Dauphin, Lancaster, Lebanon, and Perry Counties. CBHNP will provide access to quality behavioral health care, appropriate mental health, and drug and alcohol services. Who will provide services to consumers? To provide health care services to HealthChoices enrollees, CBHNP has established a Provider Network. A network is composed of health care professionals and facilities which provide the services included in the benefit package. (The benefit packages for eligible MA consumers are based on category of assistance, age, and for some consumers, the existence of Medicare coverage.) CBHNP's Member Services staff are available 24 hours a day, 7 days a week, 365 days a year. Member Services specialists will explain services and help Members get behavioral health services. When do I become a Member of CBHNP? You usually become a Member of CBHNP shortly after your physical health plan becomes effective. This happens even if you never use behavioral health services. Until your HealthChoices membership becomes effective, you are covered by the Medical Assistance (ACCESS) fee-for-service program. You can call CBHNP toll-free to find out if your membership has begun. We'll tell you what you need to do if you need help in the meantime. If you need help finding mental health or drug and alcohol services, call CBHNP toll-free at 1-888-722-8646. This phone is answered 24 hours a day, 7 days a week. What happens when I call CBHNP? You will talk to one of our Member Services specialists. They will ask you questions to find out what kind of services you need. They can help you make appointments, give you a list of Providers for services you need, and help you solve problems you may have with the services you're getting. Member Services staff can also help you file a grievance or complaint. How do I get help when I am unhappy with my care? If you are unhappy with your care, there are things you can
do about it. Visit the section of this web site titled:
Complaints and Grievances.
If you need help or have questions about complaints and grievances, you may call CBHNP’s toll-free telephone number at 1-888-722-8646 or CBHNP’s Manager of Consumer and Family Affairs at 717-671-6541 (or use the toll-free number and ask for the advocate). Help is available. There is no charge for this help! You can also call the Pennsylvania Health Law Project at 1-800-274-3258. You can contact your local legal aid office for help or to have questions answered about complaints and grievances.
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